Refund policy
Right of withdrawal
Having a right of withdrawal by law means that you have 14 days to withdraw from a purchase that you made off-premises in our online store. The rules regarding right of withdrawal is the same within the EU, Norway, Iceland and the United Kingdom. Please contact us at support@monarken.com regarding the processing of returns.
The item must be intact, in its original packaging and must not have been used.
Please include your order number in the email.
Returns
After 14 days from receiving your order, you may in some cases have the right to return the item or have it replaced.
Do you want to return an order? Please describe the reason for the return and provide any pictures of the item's defects, as well as the order number, in an email to support@monarken.com.
This is how we will handle your request.
Having a right of withdrawal by law means that you have 14 days to withdraw from a purchase that you made off-premises in our online store. The rules regarding right of withdrawal is the same within the EU, Norway, Iceland and the United Kingdom. Please contact us at support@monarken.com regarding the processing of returns.
The item must be intact, in its original packaging and must not have been used.
Please include your order number in the email.
Returns
After 14 days from receiving your order, you may in some cases have the right to return the item or have it replaced.
Do you want to return an order? Please describe the reason for the return and provide any pictures of the item's defects, as well as the order number, in an email to support@monarken.com.
This is how we will handle your request.